The Student Health Center hired a full-time psychiatric nurse practitioner, nurse and patient services supervisor this summer.
Nurse Practitioner Lorraine Carleo will help the center meet the mental health needs of students, according to SHC Director Daniel Bruey.
Hiring Nurse Kelsey Schleider this summer will allow more immunization and routine visit appointments, Bruey said.
Theodore Peyton was hired by the Student Health Center this fall as a full-time patient services supervisor. His job will be to work directly with students and deal with any customer service issues.
“They [the new hires] will let the rest of the staff know how we can work towards improving the patient experience,” Bruey said.
Bruey said the Student Health Center will also expand its use of social media, specifically Twitter.
“It’s the best place to get updates from the Health Center about anything,” he said.
The SHC has had difficulty getting the word out to students. The Student Health Center Twitter account currently has about 70 followers.
“It’s not as much as we would like, considering the information we disseminate on it,” Bruey said.
The Student Health Center deliberately chose Twitter as the medium for their online presence because of its fast pace, Bruey said.
“We didn’t want to do a Facebook,” he said. “The Twitter thing seemed so much quicker.
Despite their lack of Twitter followers, the Student Health Center still manages to reach out to students.
“We still use Today@AU,” Bruey said, “And we use all the listservs that we have for campus life.”
Bruey said all of these new services and staff hires came directly from the wants and needs of the AU student population.
“Most of them [reforms] came out of student surveys and meeting with student leaders,” he said. “All of them came out of talking with students.”
Bruey said the SHC receives feedback and suggestions for improvement yearly from students to hopefully make the delivery of student care more efficient and thorough.
“Anything that makes a patient’s visit more beneficial to the patient makes everyone happier here,” he said. “It makes the medical providers job easier.
